TRUST & SAFETY
Trust no be badge wey we just hand out — na something wey you earn through verification and real job history. Here's exactly how e dey work.
Every Pro starts here. Requires a verified email and phone number — the baseline for receiving any communication on the platform.
Requires a National Identification Number (NIN) and a government-issued ID, reviewed by our admin team before approval. This is the minimum bar to receive job requests — unverified Pros cannot see or accept jobs on HandyNow, enforced at the system level, not just the UI.
Awarded automatically once a Pro completes 15+ jobs with an average rating of 4.0 or higher. No application, no admin override — purely a function of real job history.
Our highest tier: 50+ completed jobs, a 4.6+ rating, and a 95%+ completion rate. Elite Pros are prioritized in search and matching results.
HOW YOUR PAYMENT DEY PROTECTED
When you book a service, your payment dey held by HandyNow — not sent to the Pro. E only releases once you confirm say the job don finish well. If something wrong, you fit raise a dispute before any money move, and our team review the case within 24 hours to decide a fair resolution: full refund, full release, or a split.
LIVE GPS TRACKING
Once a Pro is on the way, you can watch their location update in real time right on your booking screen — the same way you'd track a delivery. You'll always know how far out they are before they arrive.
ARRIVAL PIN
Before your Pro starts work, you'll see a 4-digit safety code on your booking screen. Give it to them when they arrive — this confirms it's genuinely your assigned Pro at the door, not someone else. Work can't begin until the correct code is entered.
EMERGENCY SOS
Every active job has a panic button available on your booking screen. If you ever feel unsafe, one tap alerts our team immediately and notifies your emergency contact — set this up in your account settings so it's ready before you need it.
IF A PRO'S DOCUMENTS DON'T CHECK OUT
If we discover a Pro submitted false or altered documents at any point — during verification or after — their account is suspended immediately and permanently. Any jobs affected are investigated and made right.
REPORTING AN ISSUE
Every booking has a "Report an issue" option once a Pro marks the job complete. If you ever feel unsafe during a job, contact our support line immediately — see the Contact page.